Your safety is our top priority. If you ever feel unsafe while working with a Pro, it's crucial to act quickly and decisively. Here are detailed steps to ensure your safety and handle the situation effectively:
- 1. Prioritize your personal safety: If you feel physically threatened, immediately remove yourself from the situation. Your well-being comes first.
- 2. Contact local authorities: If you're in immediate danger, don't hesitate to call emergency services (911 in the US) for immediate assistance.
- 3. End the task through the Workdone app: Use the 'End Task' feature in the app to officially terminate the engagement.
- 4. Document the incident: If safe to do so, take notes or photos of any concerning behavior or circumstances.
- 5. Report to Workdone's Trust & Safety team: Use the in-app reporting feature or contact support@workdone.com to file a detailed report.
- 6. Maintain privacy: Do not share personal contact information or agree to work outside the platform under any circumstances.
- 7. Seek support: Reach out to friends, family, or professional support services if you need emotional support after the incident.
Tips for handling unsafe situations:
- Trust your instincts: If something feels off, it probably is.
- Communicate clearly: Express your concerns firmly and calmly if you feel comfortable doing so.
- Use public spaces: When possible, meet Pros in well-lit, public areas.
- Have a safety plan: Always let someone know your location and expected return time.
- Use the Workdone safety features: Familiarize yourself with in-app safety tools like emergency contacts.
Additional resources for support:
- Workdone Safety Center: Access comprehensive safety guidelines and resources.
- 24/7 Workdone Support Hotline: Call 1-800-WORKDONE for immediate assistance.
- Local safety organizations: We can provide information on local support services if needed.
Workdone takes all safety concerns seriously. We will thoroughly investigate the issue, take necessary actions to ensure the safety of our community members, and follow up with you regarding the outcome of our investigation. Remember, your safety is paramount, and we're here to support you every step of the way.