Profile Information

When creating an account with WorkDone, we gather a range of personal details such as your full name, email address, phone number, username, and password. This allows us to securely verify your identity and manage your account. Optional information such as job experience (for workers) and service preferences help customize your profile and create better matches. This data allows us to verify your identity, protect your account, and tailor our platform to suit your preferences and needs.

Photo Uploads

The photos you upload serve two purposes. First, clients upload images to visually represent the service they need, which helps workers submit informed bids. Workers can also upload examples of past projects to showcase their capabilities. In addition, for clients who use our AI feature, photos may be processed to generate AI-imagined images. These images are stored securely, and we ensure that any content derived from uploaded images is used exclusively within the platform. If you choose to delete the photos, they will be permanently removed from our systems.

Chat Logs

Communication is crucial for task coordination and resolution. We collect and store chat logs to ensure that communication between clients and workers is clear and accountable. Whether you are discussing task specifics, negotiating prices, or providing status updates, chat logs serve as a record of interactions. These logs may also be used by our support team to assist with troubleshooting, dispute resolution, or to ensure compliance with our Terms of Service.

Location Data

With your consent, WorkDone collects GPS or location data from your device to suggest local workers and tasks. This enables location-based discovery, ensuring that users find relevant services or opportunities nearby. The data is also used to verify worker presence within the task location and prevent fraudulent activity, helping us deliver services on time and accurately. You have the ability to manage your location-sharing preferences through your mobile device settings at any time.

Payment Information

For subscription services like WorkDone Pro and other paid features, we collect billing details, including payment card information, billing addresses, and transaction history. We work with trusted third-party payment providers to securely process transactions and comply with industry security standards, such as encryption protocols. Your payment information is used strictly for processing payments and is never stored or used for any other purpose beyond financial transactions related to your use of the platform.

AI-Generated Content

WorkDone’s unique AI feature allows clients to upload images that are processed to generate imagined content. This content is used purely for creative or illustrative purposes related to task requests. The AI-generated images serve as conceptual tools to help workers and clients visualize possible project outcomes. These images are not real-world depictions and should not be relied upon as final representations. We handle the original photos and AI-generated content securely, ensuring that these are only used within the boundaries of the platform.

Task Data

We collect detailed information about each task, including descriptions, deadlines, worker qualifications, pricing, and progress updates. This task data helps coordinate the competitive bidding process and ensures that clients and workers have all the necessary information to make informed decisions. Task data is stored securely and retained as long as necessary to fulfill service obligations, improve platform features, and assist with any dispute resolution.

Reviews and Ratings

WorkDone collects and displays reviews and ratings submitted by users to help maintain a transparent and trustworthy platform. Reviews allow clients to evaluate workers based on their past experiences and vice versa. All feedback is carefully monitored to ensure it is fair, honest, and compliant with our platform standards. The review system helps maintain accountability, fostering a community built on trust and transparency.

Usage Data

We collect various usage data, such as your browsing behavior on the platform, the features you interact with, and the devices or browsers you use. This information helps us understand how users engage with the platform, allowing us to make improvements and offer a more personalized experience. By analyzing usage data, we can develop new features, optimize performance, and tailor services to better meet your needs.

Notifications Data

WorkDone sends various notifications, such as task alerts, promotional offers, or account updates. We collect data on which notifications are received, opened, and acted upon. This helps us ensure you stay informed and enables us to refine our communication approach. You have full control over your notification preferences and can opt in or out of certain types of notifications through your account settings.

Providing Services

Your personal data is essential for the core functionality of the WorkDone platform. We use your information to connect clients with skilled workers, facilitate the competitive bidding process, and enable direct communication through our secure chat feature. For example, we utilize your profile information, task data, and messaging history to ensure that workers are matched with appropriate tasks and that clients are able to review and select qualified workers. The efficiency and effectiveness of this process depend on the personal data we collect and process. By enabling workers to bid on tasks that align with their skills and location, we streamline the task fulfillment process and ensure both parties have access to necessary information. This also includes enabling workers to set their rates, share qualifications, and provide real-time updates on task completion, all of which require personal data to function seamlessly.

Photo and AI Content

Photos uploaded by clients play a critical role in visually describing tasks, which enhances the bidding process by providing workers with a clearer understanding of the work required. These images are stored securely within the platform and only accessible by users involved in the task bidding and fulfillment process. Additionally, for clients who choose to use our AI-imagined content feature, the uploaded photos are processed to create illustrative, imagined images. These AI-generated images are based on user inputs and are designed to offer clients and workers a creative representation of possible project outcomes. However, it is important to note that these images are speculative and may not accurately depict real-world results. The photos, alongside the AI-generated content, help facilitate communication and align expectations between clients and workers before any work begins, ensuring that both parties are on the same page regarding task requirements.

Subscription Services

For users who subscribe to premium services, such as WorkDone Pro, we process billing information to manage subscriptions and ensure proper payment for services rendered. This data includes credit card details, billing addresses, and transaction histories, all of which are securely processed via trusted third-party payment processors. In addition to processing payments, we use this data to manage the features associated with your subscription, including access to exclusive benefits, priority task placement, and other perks. By storing and managing your billing information, we are able to provide uninterrupted access to the subscription service, send reminders for upcoming payments, and handle any billing-related issues promptly. It also helps us ensure that our users are able to upgrade, downgrade, or cancel their subscriptions without any hassle.

Location-Based Features

With your consent, we collect and process location data to improve the functionality of location-based services. This includes helping clients discover workers who are nearby and facilitating workers in finding tasks within their service area. By utilizing precise geolocation data, we are able to ensure that the tasks you see or bid on are relevant to your geographic location, thus reducing travel times and enhancing overall service efficiency. Additionally, location data allows us to offer real-time updates regarding task status, such as notifying clients when a worker is en route or confirming when a task has been completed on-site. This information also helps prevent fraudulent activities, such as workers falsely reporting their presence at task locations, by verifying geographic proximity during task completion.

Platform Enhancement and Personalization

The data you provide us, including your interaction history, chat logs, and feedback, is vital for continually improving the platform. We analyze user data to identify trends in user behavior, identify areas that need improvement, and develop new features that better suit the needs of our users. For instance, by reviewing user feedback and communication patterns, we can enhance the chat feature for clearer and more effective communication, introduce better tools for managing tasks, or even adjust bidding parameters to make task fulfillment more efficient. Additionally, data such as user preferences and usage behavior helps us personalize your experience on the platform. This might include offering task recommendations tailored to your previous activity or providing you with relevant workers based on your location, past interactions, or expressed preferences. By tailoring the platform to your needs, we aim to offer a more efficient and customized experience that benefits all users.

Security and Fraud Prevention

Ensuring the safety and security of our platform is a top priority. Your personal data plays a significant role in maintaining the integrity of WorkDone by helping us detect and prevent fraudulent activities, unauthorized access, and misuse of the platform. We monitor account activities, including login patterns, transaction histories, and location data, to identify potential threats and prevent malicious actions. For example, by analyzing usage patterns, we can detect abnormal behavior such as multiple logins from different locations or unusual bidding activities, which may indicate account hacking or fraud. Moreover, we use your data to enforce compliance with our Terms of Service, ensuring that users who violate our rules or engage in harmful behavior are held accountable. This includes taking action against fraudulent accounts, unauthorized users, or anyone attempting to exploit the platform for unlawful purposes. Additionally, our commitment to security extends to protecting your data through encryption, multi-factor authentication, and regular security audits to ensure your information remains safe.

Payment Processing

To facilitate seamless transactions for services such asWorkDone Pro subscriptions or task-related payments, we work with third-party payment processors. These providers are responsible for processing your billing information, which may include credit or debit card details, billing addresses, and transaction histories. In compliance with strict legal and security standards, these third parties use encryption protocols and other security measures to ensure your financial information is processed securely.

WORKDONE DOES NOT STORE YOUR FULL PAYMENT DETAILS ON OUR SERVERS; INSTEAD, WE RELY ON THESE THIRD-PARTY PROCESSORS TO MANAGE YOUR TRANSACTIONS IN ACCORDANCE WITH ALL RELEVANT PRIVACY AND DATA PROTECTION LAWS.

Moreover, these providers are only authorized to process your payment information for transactions you initiate on the platform and are prohibited from using your data for any other purposes.

AI Service Providers

For the generation of AI-imagined images, WorkDone collaborates with specialized models for image processing. When you choose to use our AI features, the photos you upload may be transferred to these providers for processing. These providers are granted access to your data solely for the purpose of delivering the requested service and generating the AI images based on your input. They are contractually bound to handle your photos with the utmost confidentiality, ensuring that the data is used strictly for the intended purpose and not retained or repurposed without your consent. We ensure that any AI-generated content adheres to our data security policies, and these providers follow strict guidelines to safeguard your personal data during processing.

Marketing and Analytics

To improve the functionality and overall user experience on our platform, we may share anonymized data with third-party analytics and marketing providers. This data is stripped of any personally identifiable information (PII) before sharing to protect your privacy. The purpose of sharing this anonymized data is to analyze usage trends, understand how users interact with our platform, and optimize the platform’s performance. Additionally, we may use anonymized data to target marketing efforts more effectively, ensuring that advertisements and promotions are relevant to your preferences and interests. These providers may also help us analyze the success of marketing campaigns, allowing us to refine our communication strategies. At no point is your personal data, such as your name or contact details, shared for marketing purposes without your explicit consent.

Legal Compliance

In certain situations, WorkDone may be legally obligated to share your personal data with regulatory authorities, courts, or law enforcement agencies. This typically occurs in response to a lawful request, such as a subpoena, court order, or other legal processes. We may also disclose data when necessary to protect our legal rights, enforce our Terms of Service, or safeguard the security of our platform and users. For example, if a client or worker is involved in a dispute, we may be required to provide relevant data to assist in the resolution of that legal matter. In such cases, we limit the disclosure to the specific information necessary to comply with the law or protect our interests, and we take steps to ensure that your data is handled appropriately during the process. Furthermore, WorkDone reserves the right to notify you of such disclosures unless prohibited by law.

We use cookies and tracking technologies to:

• 1. Store User Preferences Cookies help us remember and store your personal preferences to improve your experience on the platform. This includes settings such as your preferred language, time zone, and location preferences, so you don’t need to reset them each time you visit. By retaining your preferences, we can streamline your interactions with the platform and ensure that features such as task suggestions and worker recommendations are localized to your needs.
• 2. Improve Platform Performance We use cookies to monitor and track user activity across our platform. This helps us identify how different features are used and enables us to optimize performance by identifying areas where improvements are needed. For instance, cookies can track which pages are most frequently visited, how long users spend on certain features, and where any bottlenecks in performance may occur. The data collected through performance cookies is anonymized and used strictly for improving platform efficiency and enhancing user experience. By analyzing this information, we are able to make necessary adjustments that ensure smooth, consistent performance for all users.
• 3. Targeted Advertising and Marketing WorkDone employs third-party cookies to deliver personalized ads based on your interaction with our platform. These cookies allow us and our partners to show you ads that are more relevant to your interests and needs, both on and off the platform. For example, if you browse or request specific services through WorkDone, targeted advertising cookies may display related service offers or promotions when you visit other websites. These cookies track your browsing behavior to serve more personalized content, making advertisements more useful and less generic. Rest assured, these cookies do not contain personally identifiable information, and we work closely with trusted third-party providers to ensure that data used for advertising complies with relevant privacy regulations.
• 4. Analytics and User Behavior Tracking In addition to improving platform performance, cookies allow us to conduct more detailed analyses of user behavior. We collect information such as how users navigate the platform, the number of clicks on certain elements, and any areas of difficulty encountered. This information is invaluable for developing new features, improving existing functionality, and providing users with an optimized experience. Analytics cookies may also track metrics related to email campaigns or in-app notifications, helping us measure engagement and adjust our communication strategies accordingly.

Security Measures

• 1. Encryption : All sensitive information, including payment details and personal identifiers, is encrypted during transmission using SSL (Secure Sockets Layer) technology or its advanced equivalent, TLS (Transport Layer Security). Encryption ensures that the data exchanged between your device and our servers remains private and protected from unauthorized interception. Whether you are making payments, submitting personal details, or communicating with others on the platform, the data is encrypted both in transit and, where applicable, at rest. This level of encryption is crucial for protecting sensitive information, such as credit card numbers or login credentials, from being intercepted by malicious actors.
• 2. Access Controls : We enforce strict access control policies to limit access to personal data only to those personnel who require it to perform their designated job functions. This means that only authorized employees and contractors with a legitimate need-to-know have access to your data. To further protect against internal threats, we use role-based access controls, ensuring that employees can only access the specific data they need for their tasks. Access logs are monitored and maintained to track and audit who accesses personal data and when, helping us detect and respond to any unauthorized attempts to access sensitive information.
• 3. Regular Security Audits and Monitoring : We conduct regular security audits of our systems to identify, assess, and mitigate potential vulnerabilities. These audits are carried out both internally by our dedicated IT and security teams, as well as externally by certified third-party security firms. The goal of these audits is to ensure compliance with best security practices and regulatory requirements. In addition to scheduled audits, we continuously monitor our systems in real-time to detect suspicious activity and respond quickly to potential threats. Our infrastructure is designed to trigger alerts in the event of unusual behavior, ensuring that any attempt to breach security protocols is quickly identified and neutralized.
• 4. Data Integrity and Backups : To further safeguard your data, WorkDone employs robust data integrity checks and backup protocols. We maintain regular backups of critical user data to prevent loss or corruption in the event of system failures, attacks, or other disruptions. These backups are encrypted and stored securely to ensure they are accessible only by authorized personnel. In the event of a data loss incident, these backups allow us to restore user data and ensure business continuity with minimal disruption to our services.
• 5. Firewalls and Network Security Our systems are protected by advanced firewall technologies and network security measures to prevent unauthorized access from external sources. We utilize intrusion detection and prevention systems (IDPS) to monitor network traffic and identify any signs of malicious activity, such as hacking attempts or malware infections. These tools help us maintain a secure network environment and reduce the risk of breaches or compromises. We regularly update and patch our software to protect against known vulnerabilities and emerging threats.
  
  While we strive to protect your personal data using these comprehensive security measures, it is important to understand that no method of transmitting or storing data is entirely foolproof. Despite our best efforts, there are inherent risks associated with any online system, and we cannot guarantee absolute security. However, we are committed to continually reviewing and improving our security protocols to stay ahead of potential threats and ensure the safety of your information.
  
  In the unlikely event of a data breach, we have robust response procedures in place to mitigate damage, notify affected users, and cooperate with regulatory authorities. Our commitment to transparency ensures that you will be informed promptly if your personal data is compromised in any way.

1. Right to Access

You have the right to request access to the personal data that WorkDone holds about you. This means you can ask us to provide a copy of the data we have collected, along with details about how it is being used. This allows you to understand exactly what personal information we process and for what purposes. We will provide you with a comprehensive summary of the data upon request, ensuring full transparency. You can also request specific details, such as how long we retain your data or whether we share it with any third parties. Access to your data is typically provided free of charge, but in certain cases where requests are repetitive or excessive, we may charge a reasonable fee or decline the request as permitted by law.

2. Right to Correction

If the personal data we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. For example, if you have changed your email address, phone number, or any other personal detail, you can request that we update your account information accordingly. Keeping your personal data accurate is essential to ensuring the best possible service, and we encourage you to notify us promptly if any of your details have changed. In some cases, you may be able to update certain aspects of your profile directly through the platform by logging into your account.

3. Right to Deletion (Right to be Forgotten)

You have the right to request the deletion of your personal data, also known as the 'Right to be Forgotten.' This means that, under certain circumstances, you can ask us to remove all or part of the data we hold about you. For instance, if you decide to stop using our platform and no longer want WorkDone to retain your information, you can submit a request for data deletion. However, this right is subject to certain legal obligations that may require us to retain some data for a specific period, such as for tax or regulatory purposes. In such cases, we will only retain the data for as long as legally necessary and will inform you of the reasons for its retention.

4. Right to Object

You have the right to object to the processing of your personal data for specific purposes, such as marketing, profiling, or automated decision-making. If you feel that our use of your data is no longer necessary or if you do not wish to receive marketing communications, you can object to these practices and request that we cease processing your data for these purposes. For example, if we use your data to send targeted advertisements or personalized recommendations, you have the right to request that we stop this processing. We will promptly review and respond to any objection requests, ensuring that your preferences are respected.

5. Right to Withdraw Consent

In cases where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Consent is often required for processing data related to activities such as receiving promotional communications or enabling certain platform features. If you have previously given consent for a specific processing activity but no longer wish to continue, you can withdraw your consent easily. Once consent is withdrawn, we will stop processing your data for the purposes that required consent. However, please note that this withdrawal does not affect the lawfulness of any data processing carried out before your consent was withdrawn.

Exercising Your Rights

To exercise any of these rights, please contact us at [support@workdonecorp.com]. We take user privacy requests seriously and will respond to your inquiry as quickly as possible, typically within 30 days of receiving your request. Please provide sufficient information when contacting us, such as your full name, account details, and the specific right you wish to exercise, so that we can process your request efficiently.

In some cases, we may request additional information to verify your identity before processing your request. This is done to protect your data from unauthorized access and to ensure that the rights you exercise are handled securely.

If you believe that your data rights have not been adequately addressed or if you have any concerns regarding how WorkDone handles your personal data, you have the right to lodge a complaint with a supervisory authority, such as your local data protection authority.

Below is a breakdown of how long specific categories of personal data are retained:

Secure Data Disposal

When your personal data is no longer required for the purposes outlined in this Privacy Policy, or once the legal retention period has expired, we will securely dispose of the data. This may involve permanently deleting the data, anonymizing it so that it can no longer be associated with you, or securely archiving it for future reference if necessary for compliance or legal purposes. Our secure disposal methods include encryption and shredding techniques to ensure that your personal information is completely erased and cannot be recovered or misused in any way.

We are committed to ensuring that your data is handled with care throughout its lifecycle and that we take all appropriate measures to protect your information, even at the point of disposal.