Review the pro’s profile

Profiles are designed to give you helpful information to hire the right pro. So take a look through:

• Customer reviews:See what past customers say about a pro. Verified reviews are from customers who hired a pro on Workdone, while unverified reviews are from customers who found the pro somewhere else. You can also see how a pro responded to reviewers, which can help you understand how they interact with their customers.
• Business information:The profile gives the pro a chance to tell you about their business —and explain why you should hire them. You’ll see things like pictures of their work, a description of their business, why they love what they do, and how many times they’ve been hired on Workdone.
• Credentials:We know a pro’s credentials are important to hiring with confidence. A pro’s profile may include:
  • A 'Top Pro' badge, which means they’re highly rated across several reviews from Workdone customers.
  • A verified license, which means we’ve used a public database to verify the license number they provided.
  • A background check badge if they’ve taken one, though it doesn’t guarantee every worker in the business has passed it.

Plan ahead to make sure the job is done right

• Set expectations in writing:A written agreement is the best way to make sure everyone is on the same page. Include details like the who, what, where, and cost of your project.
• Agree on payment:Especially for high-value projects, avoid cash or wire transfers, and limit down payments. Consider payment based on completed milestones.

Think through insurance, permitting, and licensing

• Verify insurance:Something unexpected may happen during your project, so check your insurance policies to make sure you’re covered.
• Get permits and check licensing:License requirements vary by location and project type. Check with your local government to ensure all necessary permits and licenses are in place.
  • A business license is not the same as an occupational license, which is needed for specific types of work.
  • Some pros may be licensed under a business associate's license; if so, Workdone may list the associate's license as 'verified.'
  • You can use online resources like BRB Publications, Inc. to verify a pro’s occupational license.