Introduction

WorkDone Corp. and any affiliates (collectively 'WorkDone,' 'we,'our,' or 'us') value your privacy. In this Privacy Policy ('Policy'), we describe the information we collect, how we use it, and when and to whom we disclose it. This Policy applies to our website, mobile application, and any other online services (collectively, the 'Platform') made available by or through WorkDone Corp. and on which we post this Policy, including through our website: www.workdonecorp.com, and to information we collect offline or through other means. Undefined capitalized terms used herein shall have the definitions as set forth in our Terms of Use. By accessing or using the Platform, you agree to this Policy.

KEY TERMS

IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT ACCESS OR USE THE PLATFORM.

• Content: means text, graphics, images, music, software, audio, video, information, and/or other materials, including but not limited to profile information, Services requests, quotes, message threads, reviews, scheduling and calendar information, and other information or materials available on or through the Platform.
• Consumer: means a User who is registered to search for Service Professionals on the Platform, seeks Workers on the Platform, makes a booking with a Service Professional to purchase a Worker (or receive a quote in contemplation thereof), is registered for or undergoes a home specialist consultation or similar service with respect to their home, utilizes a WorkDone plan to track maintenance on a home, or otherwise uses the Platform to receive, pay for, review, or facilitate the receipt of service. Because a Consumer may be, or may become, a customer of a Service Professional, a Consumer is often referred to as a “customer” or a “Customer” on the Platform and in marketing materials related to the Platform.
• Platform: has the meaning set forth in the opening paragraph above.
• Services: means the services listed, quoted, scheduled, fulfilled or provided by Service Professionals, or sought, scheduled, paid for or received by Consumers, through the Platform.
• Service Professional 'Worker'means a User who uses, or is registered to use, the Platform to offer, provide, receive payment for, or facilitate the provision of Services. Service Professionals are often referred to as “workers” on the Platform.
• WorkDone Content: means all Content WorkDone makes available on or through the Platform, including any Content licensed from a third-party, but excluding User Content.
• User: means a person or entity who uses the Platform, including, for example, a person who completes WorkDone's account registration process, agrees to the Terms of Use, utilizes any services offered by or through the Platform, or submits or receives a request through WorkDone, including but not limited to Service Professionals and Consumers.
• User Content: means all Content submitted, posted, uploaded, published, or transmitted on or through the Platform by any User of the Platform, including but not limited to photographs, profile information, descriptions, postings, reviews, requests, messages, and payments made through the Platform, but excluding WorkDone Content and Feedback.

INFORMATION WE COLLECT

How we collect and store information depends on how you access and use the Platform. We collect information in multiple ways, including when you provide information directly to us, when we collect information from affiliates and non-affiliated sources, and when we passively collect information from you, such as information collected from your browser or device.

Information you provide directly to us

You may provide us with information about you when you use or access the Platform, such as when you register for an account; participate in polls or surveys;; request a quote or other information; submit or respond to a quote; make a purchase; fill out any forms;, or register for a promotion; transmit User Content; download or use one our mobile application; you consent to our collection of information, such as when you grant us permission to collect your device’s contact list; or otherwise communicate with us or other Users through the Platform. This list is illustrative, not exhaustive; this Policy applies to all your uses of the Platform.

The personal information you provide directly to us may include, but is not limited to: (a) name; (b) zip code; (c) email address; (d) home or business telephone number; (e) home, business or mailing address; (f) demographic information (e.g., gender, age, and other information relevant to User surveys and/or offers); (g) date of birth and/or age verification; (h) insurance information (if you are a Worker); (i) photographs and/or video files or audio files (e.g., customer service call recordings); (j) information about your project, home, request or need; (k) in certain circumstances, payment information; (l) if you are a Service Professional, in certain circumstances, identity verification information (such as Social Security number or driver’s license information); and/or (m) any other information you include in communications with other Users through the Platform or communications with us. It may also include your information specific to the services you are requesting or offering through the Platform, such as a business name, service description, qualifications and credentials. You are not required to provide us with such information, but certain features of the Platform may not be accessible or available, absent the provision of the requested information.

We utilize a third-party payment provider to process payment information (e.g., credit card information or bank account information).

Information from Affiliates, Social Networking Sites, and Other Non-Affiliated Sources

We may collect information about you through WorkDone affiliates or through non-affiliated sources, including public information sources. For example:

• You may be able to access the Platform through a social networking account, such as Facebook. If you access the Platform through your Facebook account, you may allow us to have access to certain information in your Facebook profile. This may include your name, profile picture, gender, networks, user IDs, list of friends, location, date of birth, email address, photos, videos, Social networking sites, such as Facebook, have their own policies for handling your information. For a description of how these sites may use and disclose your information, including any information you make public, please consult those sites privacy policies.
• We may collect information that demonstrates the occurrence of an off-Platform communication between a Consumer and a Service Professional in order to ensure accurate charging of fees imposed upon Service Professionals and to enforce the Terms of Use. Except as explicitly stated herein, we will not collect or store the contents of any off-Platform communication between a Consumer and a Service Professional.
• If you send text messages with a client or Worker using the Built-In chat feature for that User available on the Platform, we may use a third-party vendor to track these text messages. We track these text messages for fraud prevention, to ensure appropriate charging of fees, to enforce our Terms of Use, and for quality and training purposes. As part of this process, WorkDone and the third-party vendor will receive in real time and store data about your text message, including the date and time of the text message, your phone number, and the content of the text message. Please note that we have no control over how any third-party site uses or discloses the information it collects about you.

HOW WE USE YOUR INFORMATION

We may leverage your information for various purposes, including but not limited to:

• Fulfillment: Utilizing the data you provide to meet the purposes for which it was submitted, ensuring your access to our services, and verifying your identity and authorization to use our services.
• Customer Support: addressing your inquiries and providing support services.
• Internal Operations: Engaging in internal record-keeping activities to maintain the functionality of the Platform.
• Surveys and Promotions: Administering survey, promotions, or contests that you choose to participate in.
• Payment Processing: Tracking fees, processing billing and payments, and sharing necessary information with third-party payment gateways and vendors in connection with the Platform.
• Platform Enhancement: Continuously improving and maintaining the Platform, as well as contributing to product development efforts.
• Fraud and Safety: Identifying and addressing instances of fraud or safety concerns, investigating complaints, and ensuring compliance with regulations.
• Marketing and Advertising: Promoting our services and the Platform through various channels, including sending promotional emails, in accordance with applicable laws and regulations.
• Contacting You: Reaching out to you via text message or telephone regarding relevant services, updates, or products that may be of interest to you.
• Market Research: Conducting market research to enhance user experiences and customize the Platform based on user interests.
• Dispute Resolution and Protection: Resolving disputes, protecting ourselves, other Users, or third parties, and enforcing legal terms governing Platform usage.

Content Ownership & Usage

At Workdone, we respect your ownership of the content you create and share on our platform. The following terms govern the use of user-generated content:

• Content Ownership: You retain full ownership of all content you post on the Workdone platform, including reviews, project descriptions, and images. This means you can use, share, or repurpose your content elsewhere without restriction.
• License to Workdone: By posting content on our platform, you grant Workdone a non-exclusive, royalty-free license to use, display, reproduce, and distribute your content within the context of our services. This license allows us to promote and improve our platform, while you retain the right to use your content as you see fit.
• Content Moderation: While Workdone respects your content ownership, we reserve the right to remove or modify any content that violates our policies or is deemed inappropriate, harmful, or unlawful.

Limitation of Liability

Workdone strives to provide a reliable and secure platform, but we cannot guarantee that all services will be free from errors or interruptions. By using our platform, you agree to the following limitations of liability:

• No Warranty: Workdone is provided "as is" and "as available," without any warranties, express or implied. We do not guarantee that our services will meet your expectations or that they will be uninterrupted or error-free.
• Limited Liability: To the fullest extent permitted by law, Workdone is not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our platform. This includes, but is not limited to, damages for loss of profits, data, or goodwill.
• Third-Party Services: Workdone connects clients with pros but does not guarantee the quality, safety, or legality of services provided by pros. Any disputes between clients and pros are the responsibility of the parties involved.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the state of Washington, without regard to its conflict of law principles. Any disputes arising out of or related to these terms will be resolved in the courts located in Seattle, Washington.